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References

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Binci, D., 2011. Climate for Innovation and ICT Implementation Effectiveness: A Missing Link in Italian E-government Projects. International Journal of Public Administration, 34(1-2), pp.49–53. Available at: https://www-tandfonline-com.ezproxy.cdu.edu.au/doi/pdf/10.1080/01900692.2010.506086?needAccess=true

Cordella & Tempini, 2015. E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), pp.279–286. Available at: https://www-sciencedirect-com.ezproxy.cdu.edu.au/science/article/pii/S0740624X15000556?via%3Dihub

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Kumar, Sachan & Mukherjee, 2017. Qualitative approach to determine user experience of e-government services. Computers in Human Behavior, 71, pp.299–306. Available at: https://www-sciencedirect-com.ezproxy.cdu.edu.au/science/article/pii/S0747563217300961?via%3Dihub

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Savoldelli, Codagnone & Misuraca, 2014. Understanding the e-government paradox: Learning from literature and practice on barriers to adoption. Government Information Quarterly, 31, pp.S63–S71. Available at: https://www-sciencedirect-com.ezproxy.cdu.edu.au/science/article/pii/S0740624X14000562?via%3Dihub

Saxena,S., 2017. Enhancing ICT infrastructure in public services. The Bottom Line, 30(4), pp.279–296. Available at: https://www-emeraldinsight-com.ezproxy.cdu.edu.au/doi/pdfplus/10.1108/BL-08-2017-0017